Online Portal

In the GEMA online portal, you can do everything that is important for you as a GEMA member. We answer your questions here.

Registration & login

  • I have forgotten my password. How can I assign a new one?

    To assign a new password, go to the login of our Online Portal.

    1. Enter your email address and click on Continue.
    2. Then, click on Forgot password.
    3. After that, we will send you an email with a link which is valid for 24 hours. Please click on the link or copy it into the address bar of your browser.
    4. Now you can set a new password.
  • I have recently registered as an online portal user. Why have I not yet received a Deed of Assignment?

    A registration to use the Online Portal is not a member application. You receive a Deed of Assignment if you apply for membership and your application is accepted.  

    We’d love to be of assistance. On the page Become a member, you can find out everything on the membership admission process and can submit the application online.

  • How do I register for the Online Portal? And how do I activate my online services?

    If you already are a GEMA member, we will outline the process for you below. As a new member, you do not need to register in the Online Portal. We automatically set up an account for you when your membership starts. Once this has been done, you will receive an email in which we ask you to activate the account within 30 days.

    How to register for existing members
    In the login screen, click on “register here”. Select the role GEMA member. After you have been registered, you will receive an email to the email address you provided within just a few minutes. Please click on the link in the e-mail. You will then be asked to create your personal password and can then log in to the Online Portal.

    Activate 2-Factor authentication and online services
    Next, you secure your access, as per the description in the user guide, with a 2nd factor. You can now log in to the Online Portal. After the login, you will see the mask activate online services and the question: In which capacity do you want to use the online services?

    Creators
    If you are a creator and use your online services yourself, please select member and creator. After that, you are prompted to request the activation code. We will send this to you by post at once.  When you receive the code, simply enter it – once you have logged on again – and then your account has been activated.

    Publishers, partner organisations and legal successors
    If you are using the online services on behalf of another person or as a legal successor, or if you are working for a publisher or an international partner organisations, please select your role in the mask activate online services. A link to the activation application will now appear. Please return a scan of this form to us after you have completed and signed it to the email address as printed on the form. What’s important here is that in the case of an authorisation, the authorising party must have signed the form. We do not accept digital signatures. After you have completed these steps, we will activate the online services for you.

Need anymore help? Get in touch!

+49 (0) 30 726215-61Mo - Thu: 9am to 5pm | Fr: 9am to 4pm