Online Portal
In the GEMA online portal, you can do everything that is important for you as a GEMA member. We answer your questions here.
Two-factor authentication
- Can I receive the code on my mobile when I am abroad?
- Do I get an authentication code by post?
- Do I need a smartphone for the two-factor authentication or is it sufficient to use my laptop?
- May I share my account with my band?
- Is there a method that you recommend? Which is the most secure?
- I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?
- I manage creators. How can I log in to their accounts?
- Can I deactivate the two-factor authentication as a creator?
- Can I continue to use the Online Portal in future without the 2FA method?
- I did not receive my conformation e-mail. What can I do?
- Why do I need the two-factor authentication?
- Why can publishers or sister organisations not use all available login methods (i.e. the same as, for example, composers and lyricists)?
- What does two-factor authentication actually mean?
- What happens if I am a creator and a publisher?
- What happens if I lose my mobile or if it no longer works?
- Which methods can I use to log in?
- If I have decided to use a different method, can I still switch to another one at a later point in time?
- Who helps me with questions or issues?
- How long does it take to log in in the future?
- How long does it take to set up the two-factor authentication?
Need anymore help? Get in touch!
+49 (0) 30 726215-61Mo - Thu: 9am to 5pm | Fr: 9am to 4pm