Onlineportal

This is how it works

• Can I link my email address to several customer numbers in the Online Portal?

  Yes, you can now also link your email address to several customer numbers in the Online Portal. (This was not possible previously but we are happy to oblige as this was on our customers’ wishlist and we are pleased to offer you this new functionality.)

  The good news: You can link new customer numbers to your email address yourself and you can also unlink them again. Apart from your customer number, all you need for this is your code. Do you have any questions about the code? We are happy to help.   

• Why do I not see my contract in the portal?

  This could be due to various reasons:

  1. It is possible that there is no contractual relationship yet. You can notify us of certain music uses and register on the Online Portal, even without a contract.
  2. The contract might be filed under a different customer number.
  3. You have not yet linked the Online Portal with the customer number.  You must establish the link yourself. Please log on with your e-mail address and your password in the Online Portal.

  Should the above-mentioned reasons not apply, our customer centre team is happy to help on +49 (0) 30 58 99 99 58.

• What advantages do I get from the GEMA Online Portal?

  By using our Online Portal, you can

  • notify us of events or background music
  • submit setlists/playlists,
  • change your customer details,
  • download invoices,
  • check your account balance,
  • manage your events and contracts,
  • file an application for appropriateness,
  • lodge a complaint (under Request a change)
     

  Due to the structured entry mode, we can process your matters more quickly and reply to you earlier.

  By using our Online Portal, you can

  • notify us of events or background music
  • submit setlists/playlists,
  • change your customer details,
  • download invoices,
  • check your account balance,
  • manage your events and contracts,
  • file an application for appropriateness,
  • lodge a complaint (under Request a change)
     

  Due to the structured entry mode, we can process your matters more quickly and reply to you earlier.

• How can I save my e-mail address as an invoicing address or delete it?

  By going to My details and My e-mail addresses, you can tick or untick the respective boxes.

• How can I register my events?

  You can register an event in our Online Portal with just a few clicks.

  1. Select the type of your event.
  2. Calculate the price for your event and log in/register again.
  3. Enter your details and finalise complete your notification.

  You can find out more about events on our Register your event page.
• How can I report audience numbers and turnover after the event?

  You have 2 options:

  1. In your dashboard, below the tiles, there is a list of the events with missing details. You can provide the missing details via Submit details.
  2. You can set the status filter on Submit details in the area My events and are thus shown the events with a link for retroactive submissions.