Onlineportal

Two-factor authentication

• Do I get an authentication code by post?
• Do I need a smartphone for the two-factor authentication or is it sufficient to use my laptop?
• Is there a method that you recommend? Which is the most secure?
• I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?
• I did not receive my conformation e-mail. What can I do?
• Do I have to use the two-factor authentication if I am a music user?
• Is it sufficient to use my laptop?
• Does this mean my data and my details were not protected before?
• What does two-factor authentication actually mean?
• What happens if I lose my mobile or if it no longer works?
• Which methods can I use to log in?
• Who helps me with questions or issues?
• How long does it take to log in in the future?
• How long does it take to set up the two-factor authentication?

Login & registration

• (I have received an activation code.) Where do I find my customer number?
• I have problems with the registration/linking process. What can I do?
• I have no customer number yet. How do I register my event in the Online Portal?
• Can you send the code to a different address?
• Why can I not register with my e-mail address and my code?
• What do I do if I have not received my code?
• What do I do if I have lost my code?
• How do I obtain a code for linking my online account?
• How do I access the GEMA Online Portal?
• Why do I need a code?
• Whom can I contact if I have problems with the online access?

This is how it works

• Can I link my email address to several customer numbers in the Online Portal?
• Why do I not see my contract in the portal?
• What advantages do I get from the GEMA Online Portal?
• How can I save my e-mail address as an invoicing address or delete it?
• How can I register my events?
• How can I report audience numbers and turnover after the event?