What do I do if I have lost my code?

Here we distinguish two cases:

a) If you wish to obtain the same code again and have not yet linked the Online Portal with the customer account, you can directly request the code in the Online Portal. Log in and the screen below will appear. Now, click on No code received yet? (This also applies if you have lost your code).

b) If you have already linked the Online Portal and the customer account, our customer centre team will assist you under +49 (0)30 58 99 99 58.

Our tip: If you are not sure whether a link has been made yet, simply try it out online first.

The code is always dispatched by post for reasons of data protection. Please expect a delivery time of three days.

Here we distinguish two cases:

a) If you wish to obtain the same code again and have not yet linked the Online Portal with the customer account, you can directly request the code in the Online Portal. Log in and the screen below will appear. Now, click on No code received yet? (This also applies if you have lost your code).

b) If you have already linked the Online Portal and the customer account, our customer centre team will assist you under +49 (0)30 58 99 99 58.

Our tip: If you are not sure whether a link has been made yet, simply try it out online first.

The code is always dispatched by post for reasons of data protection. Please expect a delivery time of three days.