Onlineportal

Two-factor authentication

• Do I get an authentication code by post?

  No, the activation process is purely digital. We will not send you a letter including an authentication code as this would entail a long delay.

• Do I need a smartphone for the two-factor authentication or is it sufficient to use my laptop?

  No, the 2FA also works without a smartphone, e.g. with the factors e-mail and desktop app “Okta Verify”.

• Is there a method that you recommend? Which is the most secure?

  All selected methods are absolutely safe. The most comfortable solution is to use the Okta Verify App on your mobile device or on your desktop.

• I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?

  Did you submit a second e-mail address when you registered your e-mail account in order to have us send you a new password to that address? If yes, then you can recreate the access by using that. 
  
  If you had installed an additional factor apart from your e-mail address, you could also use it in order to provide a current e-mail address.

  In case neither of these options apply, please send an e-mail to mitgliederservice@gema. (Reference: 2FA). We are also available to you around the clock by phone.

• I did not receive my conformation e-mail. What can I do?

  Please also check your spam folder. If you do not find an e-mail in it, please click on Send again. It is possible that sending the mail takes up to three minutes.

• Do I have to use the two-factor authentication if I am a music user?

  Logging in with the two-factor authentication is optional for music users. You can set it up and deactivate it at any time. You can find the setting up options on the Online Portal under My details. 
  
  We recommend that you use the two-factor authentication in any case in order to protect yourself from identity theft and a leakage of sensitive data. In addition, your customer account is then optimally secured.

• Is it sufficient to use my laptop?

  Yes, the 2FA also works without a smartphone, e.g. with the factors e-mail and desktop app “Okta Verify”.

• Does this mean my data and my details were not protected before?

  Your data is secured at all times. The second factor provides additional security which has been standard practice in the online world for a while. 

• What does two-factor authentication actually mean?

  It means that you do not just log in with your e-mail address and your password but that there is a second factor on top of that. This may be a code which is generated, for example, via smartphone or is sent out by e-mail. So, even if someone does know your password, he or she cannot log in to your account.

• What happens if I lose my mobile or if it no longer works?

  No problem whatsoever.
  In that case, just click on Verify with something else during the login process and select E-mail. Please enter the unique authentication code as a second factor.

• Which methods can I use to log in?

  You can select between various variants when you log in using the two-factor authentication:

  • You request that the code is sent to you by e-mail
  • In the desktop app “Okta Verify” on your PC, a token is generated which verifies the login page automatically
  • You generate the code by using an app on your smartphone
  • You receive a push notification on your mobile
     
• Who helps me with questions or issues?

  We answer your frequently asked questions here. In other cases, please contact mitgliederservice@gema (Reference: 2FA). We are also available to you around the clock by phone.

• How long does it take to log in in the future?

  Logging in should generally be as quick as before. Entering the second factors only takes a few moments.

• How long does it take to set up the two-factor authentication?

  Setting up the second factor only takes a few minutes. You can use the factor to login straightaway.