Contracts & offers

Offers

• The offer period is incorrect. How can I change that?

  You can do this yourself by simply using our Online Portal. If you already are a customer, please log in and go to My contracts. This is where you find “contracts” in the Offer status. You can adapt the offer via Options.
  
  Please note in the free text field that the offer period is incorrect, and what period should be applicable instead. After that, simply click on Submit.
  
  We will send a message to your login email address with a confirmation of your change request.
  
  Are you a new customer and not using our Online Portal yet? Just sign up  as a new customer and link your online account with the GEMA customer number. They were sent to you with the contract offer. More on this in our manual how to sign up. 

• The duration in the offer is incorrect. How can I change that?

  This is something that is easy to resolve in the Online Portal. If you already are a customer, please log in and go to My contracts. For “contracts” with status Offer, you can now adapt the offer via Options.
  
  A free text field opens. Please enter that the accounting cycle is incorrect and what cycle you want in future. Simply click on Submit.
  
  We will send you a confirmation regarding your change request to your login email address.
  
  Are you a new customer and not using our Online Portal yet? Just sign up  as a new customer. After that, you can link your online account to your GEMA customer account. To do this, you use the customer number which we sent to you with the contract offer.
  
  There is also a manual how to sign up.

• I am a member of an association. Why do I not receive a price rebate in the offer?

  We grant members of associations a general agreement rebate. A precondition for this is that your association has notified us in time about your membership. Only then can we grant a rebate. Important: As a rule, we guarantee the entry of the registration data in the system within 5 working days after receipt of the association's notification.
  
  Please therefore check with your association if they have already notified us of your membership with them.

  a) If no notification has been made yet: Your association notifies us of your membership with them via a standardised Excel form. (Important: The association must notify us of your membership with them and use the form to do so.) Your association can access the form on our page for general agreement partners.

  
  Once your association has notified us of your membership with them, please wait for 5 days until the details have been entered into the system. After that, you can request that your offer is changed (see change offer or parts thereof).
  
  b) If a notification has been received, you can of course go ahead and amend the offer (see change offer or parts thereof).
  We will then be happy to comply with your change request.

• I received an offer by mistake, what shall I do now?

  If you are a customer already, go to the Online Portal:

  1. Log in and select My contracts on the dashboard.
  2. For contracts with the status Offer, you can adapt the offer via Options.
  3. Now indicate the non-use of the offer.
  4. Click on Submit - that’s it!

  You will receive a confirmation from us afterwards.
  
  If you are not yet registered as a new customer in our Online Portal, just sign up . After that, link your online account with your GEMA customer account. To do this, use the customer number we sent to you with the contract offer. Find out more at how to sign up.
   

• How can I change the name to which the offer has been made out to?

  If you are a customer already, you can do this in the (see change offer or parts thereof).
  
  Otherwise, please use the online form amend my contract offer. You can provide us the correct name in the free text field.

• How can I change an offer or parts thereof?

  The easiest way for you to do this is to use our Online Portal:
   

  1. Log in and go to My contracts on the dashboard.
  2. For contracts with the status offer, you can adapt the offer via options.
  3. A free text field opens. Please enter a minimum of 10 and a maximum of 1,000 characters.
  4. You can upload an attachment via add attachment.  We only accept attachments in PDF format, with a total size no larger than 10 MB. There will be an error message if you try to upload the wrong format or files exceeding the size limit.
  5. Just click on send - that’s it!
      

  We will send you a confirmation regarding your change request to your login email address.
  
  You do not yet use the Online Portal? In that case, please register as a new user. Once you have registered, you can link your online account to your GEMA customer account.

• Find and accept GEMA contract offers
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