Contacts

Questions and answers

• Which appeals procedures are there and in which cases can I turn to the arbitration board?

  For complaints as defined by section 33 VGG [German Collecting Societies’ Act], the GEMA statutes and distribution plans provide complaints procedures. If the conditions pursuant to sections 92-94 VGG are met, the arbitration board can be called upon.

• How can I reach GEMA if I have any questions?

  In order to be able to look after our customers and our members, we are offering a customer and a member service to you. Music users benefit from a central point of contact through our national GEMA customer centre whereas music creators can get in touch with the member service.
  
  Address for music users (customer centre)
  GEMA KundenCenter, 11506 Berlin
  E-mail: kontakt@gema.de
  
  
  Address for music creators (member services)
  GEMA, Postfach 30 12 40, 10722 Berlin
  E-mail: mitgliederservice@gema.de
  
  
  Press inquiries and feedback
  
  Postal address:
  GEMA, Kommunikation, PO box 80 07 67, 81607 Munich
  
  Street address:
  GEMA, Rosenheimer Straße 11, 81667 Munich
  
  E-mail: kommunikation@gema.de
  
  
  Head Office Berlin
  
  Postal address: 
  GEMA, PO box 30 12 40, 10722 Berlin 
  
  Street address:
  GEMA, Keithstraße 7, 10787 Berlin
  
  E-mail: kontakt@gema.de 
  
  
  Head Office Munich
  
  Postal address:
  GEMA, PO box 80 07 67, 81607 Munich
  
  Street address:
  GEMA, Rosenheimer Straße 11, 81667 Munich 
  
  E-mail: kontakt@gema.de